We comply with THE UNITED KINGDOM CONSUMER RIGHTS ACT 2015.

Our Refund Policy is valid for 30 days after the date of delivery.

You have a right to return any items that are damaged, faulty or significantly misdescribed. Refunds will only be offered when a direct replacement is not possible.

We require photographic evidence of the damaged or missing parts (emailed to us within 24hrs of delivery). We strongly recommend taking a quick video/photographs of the box exterior upon arrival, especially if you notice any damage. Photographic evidence will be required to meet refund or replacement eligibility.

Items eligible for refund or replacement must be unused, unwashed and must not be tampered with or altered. Items must be returned to Silicone Lovers to meet refund or replacement eligibility. Items must be returned in their original condition, with their original packaging, accessories and extras must be included. Silicone Lovers are not responsible for any return shipping costs incurred. We strongly recommend using a trackable shipping service or purchasing shipping insurance.

Silicone Lovers reserve the right to review all refunds or replacements on an individual basis, final decisions will be made at the discretion of Silicone Lovers.

To complete a return, please contact our customer service team  at [email protected]

 

EXEMPTIONS

Items exempt from the returns policy are not eligible for a refund or replacement, including items that are: used, washed, altered, made-to-order or customised.

Our dolls are made by hand, as a result, there will be minor discrepancies and imperfections, with every doll being slightly unique. The journey from the workshop to your home can be a bit of a bumpy ride, and occasionally items become loose in transit. The following imperfections are easily fixed and are not covered by our Returns Policy; minor skin imperfections including small blemishes and slight variations in the skin's surface. Fingernails, toenails and eyelashes that have become loose or fallen off during transit. Minor discrepancies and inconsistency with the doll’s hand-painted facial make-up, and/ or body make-up.

 

CANCELLATIONS

Please choose carefully, we do not accept cancellations 24 hours after your orders have been placed. Cancellation within 24 hours will incur a service charge fee of £150 (Approximately $184) As a gesture of goodwill, you will be issued a discount voucher of the same value for any future purchases.

 

AMENDMENTS

Order amendments will incur a fee and are made at the discretion of Silicone Lovers.  

For more information, please contact us directly at [email protected] or use the contact form here