We're so sorry to hear that your product is damaged or faulty. If it’s worse than a little bump or a small dent it can be quite traumatic. We totally understand and we want to help. Ok, deep breath… first things first...
- Don’t worry, everything is fixable, and if it’s beyond repair, it’s replaceable.
- We will look after you, we have got your back!
- We need to ask you for some more information, not because we don’t believe you, but because we may need to share it with the workshop.
- You'll need the following to get started: Your name, email, order number and a camera/ phone to take photos.