We are a London UK based sex doll vendor serving the whole world. We provide life-size, ultra-realistic and 100% authentic sex dolls and love dolls. We offer bespoke customer service to suit your individual needs.

• Full money-back guarantee that our dolls are 100% authentic
• Free worldwide shipping
• 24/7 customer support.
• Fully customisable dolls at no extra charge.
• Discreet payment + packaging
• Protection of privacy
• Price transparency 
• No hidden fees or charges for tax and customs  
• We are based in London, registered with HMRC & authorised to import products globally.
• We are a verified vendor on 'The Doll Forum' (80,000+ members).
• If you would like to know more, please contact us using the contact form here.
• We've helped thousands of happy customers get the doll of their dreams, just check out our genuine customer reviews: Yotpo Reviews | Trustpilot Reviews

WE ARE A VERIFIED VENDOR ON TDF 

Here is the link to The Doll Forum (TDF), which lists us as a verified and trusted vendor: Silicone Lovers on The Doll Forum.

Of course, you don't have to buy with us but we strongly recommend going with a verified vendor on TDF as they are thoroughly vetted and strict about the vendors that they allow on the forum. There are currently 80,000+ members on The Doll Forum, if we were selling fakes, at least one person would have mentioned it on the forums. 

WE HAVE INDEPENDENT REVIEWS

We've helped thousands of happy customers get the doll of their dreams, just check out our genuine verified customer reviews: Yotpo Reviews | Trustpilot Reviews

WE KNOW OUR STUFF

Most scammers won't be able to answer in-depth questions about brands, they don't even know the brands they have stolen images from! Ask us anything weird and wonderful - if we don't know if we'll be able to quickly ask the manufacturer and get back to you with the right answer. You could then compare if it's right on TDF.  

STILL IN DOUBT? It's good to be wary! 

If for any reason you’re still in doubt, feel free to contact one of our many manufacturers directly, you can also contact the admin staff at The Doll Forum.  

Please do not hesitate to contact us if you have any concerns regarding the authenticity of our dolls and we'll gladly put your mind at ease. 

Here is a link to TDF that lists just some of the sites that have been blacklisted due to fraud. SCAM LIST (Notice we're not on there!)

Here are just some sites that have been put on the TDF black list. There are many more being reported daily. Please be scam aware, report them to TDF (do not link to their site)  and do not feed the thieves: Black List

(We did not create this list, it has been created by thousands of members on The Doll Forum).

We do sell silicone dolls silly, check them out here: Silicone Dolls

Yes there was a time a while back when we only sold TPE dolls, but those days are over! We are always expanding our catalogue range and listing new brands regularly.

When we first started, we thought "TPE Lovers" doesn’t quite have the same ring to it? Although technically "TPE Lovers" would be a more accurate name for our company at the time, many of our potential customers are not enlightened with the knowledge that sex dolls are actually made of both silicone and TPE (ThermoPlastic Elastomer). 

As we become more educated about the finer details of sex dolls, we begin to appreciate that various materials have their own special qualities. We think both are great materials! 

Sorry, we don't currently have a brick and mortar shop but that may change in the future as we expand. 

For now, we are keeping our expenses down so we can pass the savings on to you the customer, and offer more competitive pricing.

This customer sums it up best with "I've just christened my doll and I fear I may never want to leave the house again". 😂

If you're familiar with the joys of a fleshlight, the physical feeling is similar only you have a full-body experience, with a healthy imagination, the realism is out of this world. 

Both the insert vagina and the built-in vagina are designed to give you the most realistic feeling of a woman's vagina possible. 

The anus and the mouth are also designed with as much realism as possible. 

All openings have ribbed areas to increase pleasure and the vagina has multiple "chambers" as you advance along it. 

On some models, a tongue can also be added to the mouth, if you wish, to enhance the oral experience. 

This is an important question, and deserves a proper explanation, let's go into some details on this here.

What is the difference between the removable/insert vagina and the built-in/fixed vagina?  

• The built-in or fixed vagina is exactly how it sounds. The vagina is built into the doll just like a real woman. 
  
• The removable vagina is a sleeve or fleshlight-esque tube that you can insert and remove from the doll. The tube is held in place by the doll’s labia.   
  

Which is better? Most of our customers prefer the built-in vagina as it provides the most realistic experience, however, the removable vagina is easier to clean and replace and considered more practical. If you value complete realism, you’ll want to get the built-in vagina, if you want something that is easy to pop out and clean after use and considered more practical, you should consider the removable vagina. 

For more information on Fixed vs Removable vagina insert, click here. 

TPE (Thermo Plastic Elastomer): 

• TPE is a rubber/ plastic blend. It is extremely flexible, stretchy and malleable. 
• TPE is soft to touch and has an unbelievably authentic skin feel and "jiggle" to it. 
• Injection moulding and body forming techniques mean doll parts such as the labia can be made to look and feel very realistic.
• TPE is extremely durable with high elasticity properties. 
• TPE is a good conductor of heat, it can maintain its temperature for long periods. 
• TPE is odourless, porous and it can also withstand heavy weight.
• The nature of TPE may benefit the feel, but it can be problematic for stains (be careful with new/dark clothes) and extra care needs to be taken in sterilising the dolls.
• Due to the highly malleable and flexible nature of TPE, the final shape of the doll can be slightly different to the shape of the original mould. For example, with a TPE doll, the breasts may hang slightly lower when compared to a doll made from silicone using the same mould. 
• TPE has a "matte" finish, unlike silicone which sometimes has a slight shine to it.
• The majority of TPE dolls cannot have implanted hair, with a few exceptions. 

Silicone:

• Silicone is a very versatile and high-quality material, it is widely known for its use in cosmetic implants, predominantly for its life-like look and feel. 
• Silicone can be made to look and feel hyper-realistic, to the point that dolls can be almost indistinguishable from humans in photography.
• The majority of hyper-realistic dolls are made from silicone.
• In general, silicone dolls have much more detail and are often considered more realistic compared to TPE dolls. 
• Silicone has been used in both the medical industry and in product manufacturing for decades. The techniques used in production are very advanced.   
• Silicone is a strong material, that keeps its shape true to the original mould, it can also withstand heavy weight.
• Silicone is odourless, non-porous, stain resistant and easily sterilised.
• The non-porous texture means it has a ‘smooth’ feel to it that can be cleaned easily.
• Silicone is more expensive than TPE. 
• Although smoother, silicone is generally firmer to the touch and less flexible than TPE.
• Silicone can become brittle and prone to tearing over time. It can withstand a lot of weight, but fragile areas can be torn if proper care is not taken.
• Silicone can often have a slight "shine" to it (satin or slightly gloss finish). Many manufacturers offer a "matte" spray finish to combat this look and make the dolls appear more realistic.
• Silicone dolls can usually have implanted hair, including eyelashes and eyebrows. 

There are pros and cons for both types of dolls and similarities to both. For example; they are both hypoallergenic, both retain heat well, they can both be bathed or showered for heating, they can both be customised to suit your needs and they both make excellent sex dolls, of course. 

Ultimately, customers are happy with both, but generally speaking- TPE dolls are less expensive and more commonly produced for their realistic flesh-like properties, and so tend to be more popular due to the smaller price tag.

Storing your doll properly is essential to ensuring your new doll has a long and happy life.

• Avoid storing the doll in direct sunlight, this can cause damage and discolouration.
  
• Store the doll at room temperature, in a dry environment. 
  
• Avoid bathrooms/ garages or other storage areas that can become damp.
  
• Do not leave the doll on artificial or stained materials including leather sofas or dark jeans/ clothes for long periods.
  
• Keep the doll away from open flames. 
  
• Avoid leaving the doll in difficult positions for extended periods of time, the skin can become stretched and damaged and even split if not returned to a natural position after use.
• We recommend storing the doll lying flat in a sex doll storage box or the original packaging box faced upwards or hanging from the closet hooks provided.

When handling or moving your doll, be sure to follow general rules for moving heavy objects if it is a larger doll:

• Keep your back straight.
  
• Bend with the knees and hips.

We find the dolls are easiest to move when held vertical. We recommend wrapping both arms around the doll’s waist forming a ‘Bearhug’ position. 

• Do not lift the doll using any of the limbs or head. 
  
• Always hold the body. 

Some doll owners store their doll in their bed, which can work fine if the bed is soft or has memory foam. Use your discretion. If the doll is on a hard floor for too long, the breasts or bottom can become flat and may take some time to resume to their normal shape. 

While you cannot come and "try out" the dolls at our workshop for hygiene reasons, you can certainly get your hands on a doll before you part with any money if you use our 'Play now, Pay later' payment options available. For more information, click here. 

Of course you’ll want to use your doll straight away but we recommend you give it a bath first. It’s a little bit like fruit you bring home from the supermarket – it could have chemical residue on the surface and other people have been handling it – not exactly appetising, but thats the reality of hand made products. 

We ensure dolls are fully cleaned and suitable for our customers before leaving the workshop, this is just a secondary precaution. 

To make sure she’s properly fresh and clean, follow our cleaning guide here.

The dolls shown on the website have been professionally photographed in a well-lit photographic studio using makeup artists, fashion and hair stylists that all contribute to elevating their look somewhat. Just like real models, in real life photo shoots, this is the doll looking their best... but who knows, maybe you could make it look even better! We’ve seen it happen.

Your doll will generally arrive with slightly more natural semi-permanent make-up on and may have her hair out rather than in plats for example. Both of these you can easily upgrade or style yourself. 

There is a lot of great info online and on 'The Doll Forum' with make-up and styling tips so you can have fun experimenting. We recommend you do your research first on the best products to use to avoid staining, we don't endorse anyone in particular, but there are lots of great products out there. If makeup isn't your thing, it's really inexpensive and easy to buy an assortment of wigs to change your doll's style as quickly as you change your mood. Have a play around and experiment with a few different looks, it's incredible what a few small adjustments can do. 

What ever you do, have fun together! 

You sure will. All the photos shown in the photography are the same models/moulds designed by our manufacturer. If the head in the photo is Head 172, that is exactly the head you will receive, likewise with the body shape and so on. The moulds and materials used are exactly the same, in the exact same workshop, by the exact same sculptors. 

Although you will not receive the exact same outfit (as these are just styled for the shoots) all of these looks are super easy to recreate at home with a little imagination and a little patience. 

Additional make-up or hair styling (like plats on long hair) are sometimes used for shoots, again, this is superficial and can be recreated or improved on at home. 

You will get a really good indication of your doll's looks when you receive her images (factory photos) for approval that we send you from the workshop prior to shipment, and when you see that beautiful face in all her glory and know she's about to be shipped to you, it's one of the best feelings in the world. 

Your sex doll has a strong metal skeleton with several fixed and movable joints that allow her to be flexible and perform a wide range of poses. There are nuts and bolts inside the joints, foot, and leg holding your doll together. It is normal for your doll to have slight evidence of workmanship or minor marks at these points, it is not considered a defect and is very normal.

Please take care when carrying your doll and lift from either the waist vertically in a bear hug OR alternatively bend the doll into a V position on the bed and use the (Bridal hold) by lifting the side of the chest and thighs close to your body. 

Avoid dropping your doll, or knocking her against hard surfaces which could cause damage just like a real person.

Whilst our dolls do have enhanced wrists which can support their own weight. When you engage in sex from behind your sex doll, it's best to support your dolls torso beneath her with pillows or furniture eg bed or table. 

It's very rare that you will do skeletal damage but it's not unheard. There are "Plastic Surgeons" that specialise in the repair of sex dolls. In the rare and unfortunate event of you needing to use the services of a "Plastic Surgeon", give us a shout and we'll help you as much as possible. 

It will be packaged appropriately with lots of specifically designed padding. Our manufacturers have been sending Sex dolls around the world for many years, they have this down to a fine art. 

• Take care and be super careful if you use any sharp objects to cut the box open. You may be better off using small scissors or a key rather than a Stanley knife/scalpel style blade. 
• It’s strongly recommended to take a video or multiple photos (or both) of the exterior of the box before you unpack it. Especially if you see any signs of miss-handling or damage at all. 
• Don't skip this step: If your doll is damaged, we'll request photos/ video evidence- This isn't necessarily for us, it's so we can show both the couriers and the manufacturers proof of neglect and compensate you appropriately if necessary. 
• Your doll will be carefully padded and in most cases, will be wrapped in a blanket. Gently remove the packaging. You'll find her head will normally be at the base of her feet. Unwrap carefully taking care of her eyelashes, fingers and toes. You may find it easiest to remove the soft blanket and roll the body gently onto the floor before standing. Always lift the doll from the waist/underarms where possible. 
• Please remember, your doll has just had a long journey and needs to freshen up, so be patient, romance her a little and give her a luxurious bath......get to know each other before you dive right in! 
• See our instructions for cleaning before first use here.
  

Downsized dolls can be great for many reasons: 

• Travel well
  
• Light weight 
  
• Easy to store/ hide 
  
• Easy to clean
  
• Easy to manoeuvre 
  
• You may be a smaller build yourself and like a doll to match.
  

Whatever your reason, we understand that downsized dolls have their benefits. 

We also sell sex doll torsos. which are a great light weight alternative to full size dolls, click here for torsos. 

With that in mind, we have a responsibility to make the following as clear as possible:

• We do not offer, and will not offer any form of sex doll that represents or impersonates children, ever.
  
• The dolls that we supply within the more “petite” range depict fully developed women and display mature/ womanly features so as to not be perceived (in any way) as children.
  
• Selling dolls that could be perceived as displaying features that represent a child's body or face is illegal in the UK (and many other countries) and is a criminal offence. 
• Anyone requesting child-like dolls or enquiring about child-like dolls or making any explicit comments about such dolls to our staff will be politely asked to leave the site. 
• Our downsize dols can be found here.

With good care, there's no reason why a sex doll's life span will not last for many, many years. 

Sex dolls made from TPE to this high standard are pretty new on the scene but we do know sex doll owners who have been happily caring for their dolls for 6+ years and counting. 

Ohhhh yeah, that's the best part! For more information, click here.

These recommendations are specific to TPE dolls. 

Essential cleaning & maintenance kit for sex dolls: 

• Comb (provided with some brands)
  
• Mild liquid soap or antibacterial soap
  
• Water
  
• Vaginal irrigator (provided)
  
• Soft cloth (microfibre is ideal)
  
• Dry soft towel or chamois cloth
  
• Powder (corn starch/flour) *you can use talc but be aware of the health issues
  
• Baby oil 
  
• Vaseline

FOR REPAIRS + STAINS

• TPE repair "glue"*
• TPE stain remover
• Eyelash glue*
• Tooth pick  or similar tool to apply glue

• Your doll should be cleaned before it's very first use.
  
• Dolls should be cleaned monthly if not stored away from dust.
  
• We recommend cleaning your doll directly after every use. 
  
• We recommend TPE dolls be oiled 3-4 times/year.

These recommendations are specific to TPE dolls. 

Cleaning your sex doll is part and parcel of owning a sex doll, and should be done in a particular way.

• Start by removing any excess lubricant or body fluid with an alcohol free wet wipe or cloth. Remove the vaginal insert if applicable. 
  
• Always remove the wig to start with and clean this separately. 
  
• The insert can be washed in anti-bacterial warm soapy water in a sink and allowed to air dry thoroughly. 
  
• For the full doll it's safest to lay him/her on towels in a neutral position on your bed. Use a mix of regular antibacterial soap and clean warm water (1:5 mix) gently spray and massage the doll's skin with your hands or wipe down with a clean soft sponge/microfibre cloth. (Just like you would clean a real person).
  
• You can shower or bathe your doll but it's not necessary and can be risky (and slippery!) see below. 
  
• If you do shower/bathe your doll - Try not to let the neck or head become too wet. This is to prevent rusting on any of the metal components particularly if water gets inside to the "skeleton". You can cover the metal areas with a plastic bag if you find this easier. Mind the bolts in feet if you have them too. 
  
• DO NOT spray a high pressure shower hose inside the doll as you risk water reaching the skeleton. Low trickle or use alternate methods like the irrigator provided or a squirting style, gym water bottle. 
• Do not use abrasive soaps or any other general cleaning products.
  
• Do not use hard sponges or wire brushes as this will cause damage.
  
• It's easiest to stand your doll on a bath matt and allow to dry thoroughly.
  
• Do not put the doll near open fire or a radiator to dry.
  

For full cleaning info with tips and tricks click here.

These recommendations are specific to TPE dolls. 

• To clean any of the openings, we recommend using a water irrigator to spray into the opening, allowing the water to run out of the opening.  You can use a shower-hose attachment if you prefer rather than the water irrigator provided but on a LOW gentle setting. 
  
• Alternatively, you can simply use a wet (soft) cloth to clean manually with tepid soapy water. Ensure you clean thoroughly, reaching all areas of the opening.
  
• You can also clean the openings while showering or bathing your doll using your hand or a soft sponge.
  
• Leave your doll standing/ hanging or lying face up so that the water can drip out after cleaning and drying fully. 
  
• With all methods of cleaning- leave your doll’s legs slightly open, so that the vagina and anus are open to the air, and can dry naturally. Don’t leave your doll's legs too far apart as this can cause damage at the seams over time.
  
• Once the doll is completely dry, apply a small amount of vaseline to the vagina and/or anus. 
  
• Do not use abrasive soaps or any other cleaning products. 
  
• See our full cleaning guidelines here. 

These recommendations are specific to TPE dolls. 

The instructions below are for a thorough clean - for small areas you can just use a soft damp cloth or antibacterial wipes.

• Remove the head from the body.
  
• Remove the wig if possible.
  
• Apply warm antibacterial soapy water with a sponge or cotton cloth and gently massage the face.
  
• Pay close attention not to damage the eyes and eyelashes, avoid getting these areas wet.
  
• If you would like to remove the eyes prior to cleaning they are removable from the front by gently stretching the socket open ( up and down ie from eyebrow to cheek not nose to temple), taking care not to damage the eyelashes.
  
• Gently pat down the face with a dry non-abrasive cloth, allow to air dry naturally before re-attaching to the body.
  
• Do not submerge your dolls head in water at any point.
  
• Do not use abrasive soaps or any other cleaning products.
  
• Do not use harsh materials or hard/sharp objects.
  
• Do not apply too much pressure on the skin.
  
• Never use a hairdryer are any other heating device on your doll.
  
• Do not attempt to speed up drying by leaving near a radiator/ fire or any other heating device.

For our full cleaning manual click here.

It's pretty easy! All you need is a comb, a full sink of cold water and a little detergent. 

• The wig should always be removed from the dolls head before cleaning. 
• It's best to give the wig a comb before cleaning starting at the ends first. 
• It's easiest to clean in a small hand basin or even a bath is great if the hair is quite long. 
• Fill the basin with COLD water and add a coin sized squirt of soap to make a mini "bubble bath" for the wig. 
• You need to USE COLD WATER or you risk losing the style eg curls. 
• Submerge the wig and agitate it gently then leave for approx 5mins to soak. 
• Drain the sink and rinse gently from top till the water runs clear - no bubbles. 
• We recommend combing the hair straight after cleaning, again from the bottom up. 
• Allow the wig to air dry on a wig stand or similar NOT ON HEAD. Any curls/style will bounce back. 
• Do not use hair products to style the hair, they may cause damage to the doll’s "skin" and face.

• Ensuring your doll has dried completely is really important to limit the chance of mould & bacteria forming. 
• Pat-dry gently with a clean soft cotton cloth and allow the skin to air-dry fully. 
• Do not rub the doll vigorously with a towel, use a ‘patting’ motion if using a towel to dry. Apply corn starch (powder) to your doll’s body once dry. 
• Do not apply powder while your doll is still wet. 
• Apply corn starch (powder) to the doll’s body after cleaning, this preserves the skin and prevents damage from friction. It also prevents the skin from feeling slightly "sticky. 
• Apply powder to your doll every two weeks, or at a minimum- monthly (depending on use). 
• Do not apply any other substances on the skin, such as perfumes.

On the rare and unfortunate occasion that you may cause a tear to the skin of your sex doll, don't panic. All is not lost. The damage is almost always repairable, but it needs to be done correctly to prevent further damage. Please get in touch with us and provide detailed photos so we can assist you. 

PLEASE DO NOT USE CRAZY GLUE OR SUPER GLUE - YOU WILL NEED SPECIAL TPE "GLUE”. 

Many doll owners do their own very successful repairs very easily, you can find out tips and tricks from both The Doll Forum as well as on Youtube.

Be sure that you are researching doll specific and material specific tips eg "repairs on TPE WM doll”. 

In the meantime, it is best to leave your doll stored somewhere safely to avoid further damage until repairs have been carried out. Once repairs are complete, it's equally as important to allow the damage to "heal”.

You can purchase TPE repair kits as an "Add-on" when purchasing a doll from us here. You can also contact us directly so we can talk you through any repairs. 

See our full cleaning & maintenance guidelines here.

Here are our top tips to curb the clean up after you have fun with your sex doll.

• Use a male or female condom during sex to contain fluid.
  
• Purchase a doll with an "insert" vagina for easy cleaning.
  
• For a fixed vagina, an adaptable shower hose is great to clean all holes.
  
• When using powder or oil it's best to hang your doll first.
  
• For localised cleaning eg face,  a small spray bottle is great.
• For full cleaning tips check our manual here.
  

These recommendations are specific to TPE dolls. 

• Lay the doll in flat on it's back facing upwards, good idea to put a cloth under the hand in case of glue spillage.
  
• Align the (loose) fingernails that have fallen off with the bare fingernails without glue first. This is so you can work out which fingernail matches which finger.
  
• Once you have selected your fingernail, apply a thin and even layer of glue on the bare fingernail area on your dolls hand. Ensure the area is clean and dry first, free from any dirt or powder.
  
• Do not over apply the glue, aim for an even yet thin covering. Avoid applying too much, causing it to spill outside the nail area.
  
• Once aligned correctly, press and hold the nail on for 5 seconds – without touching any glue. 
  
• Excess glue is difficult to remove, so it’s best to avoid any spillages altogether. In the event of glue overspill, remove the glue immediately with a microfibre cloth and hot soapy water or an alcohol wipe. 
  
• To remove and change nails in future, gently and slowly pull off with a pair of tweezers away from the doll.
• You can buy nail glue and replacement nails on Amazon or at a local pharmacy or supermarket. 

These recommendations are specific to TPE dolls. 

Tips for reattaching loose eyelashes.

• Lay your doll down flat, facing upwards.
  
• Apply a small amount of glue to a paperclip, pin, cocktail stick or any other household “tool” with a fine tip. We recommend a cocktail stick.
  
• Pull the eyelash gently back and apply glue to the back of the eyelash (not the doll) and allow to go "tacky" for a moment before pressing on. 
  
• Holding the ends of the eyelash and not touching the glue, press it carefully into the position you want it to stick. 
  
• Hold for 5 seconds and let go.
  
• Leave your dolls eye to dry for approx ten minutes. 
  

These recommendations are specific to TPE dolls. 

If your doll has been in one position for a while, it may have indentations or "creasing". 

Simply use a warm, wet towel/cloth sitting on the area for ten minutes and these will disappear. 

These recommendations are specific to TPE dolls. 

• TPE is very porous and darker colours or patterns may cause discolouration to your doll and can be difficult or even impossible to remove. 
  
• Most stains are caused by either dark clothing that is brand new or perhaps you may have put your dolls bottom on a newspaper or something similar. 
  
• Do not set the stain by adding heat (like a hot wash cloth).
• Please use a specific TPE stain remover like Indigo Stain remover. 
  
• In future -  take care to avoid stains by washing new dark clothes before dressing your doll and being extra careful where you place her. 
  

These recommendations are specific to TPE dolls. 

Doll's eyes can be removed very easily for cleaning or to change them for a different colour. 

• Lay the doll in the neutral position. 
  
• Gently and carefully pull the eyelids apart (Up and down, not left and right) with one hand, without touching the eyelashes or make-up. 
  
• With the other hand, remove the eye and remove all the packing.
  
• “Scrunch” the packing tightly into the new eye socket. 
  
• With one hand, pull the eyes apart, without touching the eyelashes or make-up. 
  
• With the other hand, pop the new eye into the socket. 
  

Customer service is extremely important to us and we want our customers to feel confident when they purchase from us. 

If your doll is damaged in transit or has a manufacturing fault, you may be entitled to a replacement. Please email us videos/ photographs and do not "use" the doll as this could void any rights to refund/return your goods. 

We have a money-back guarantee that our dolls are 100% authentic, but we do also have a strict returns policy in line for obvious reasons (hygiene).

For more information please view our Returns & Refunds policy. 

Our policies comply with the United Kingdom Consumer rights act 2015.

Customer service is extremely important to us and we want our customers to feel confident when they purchase from us, we like (wherever possible) to facilitate our customer’s requests to change or cancel their order. So, please contact us if you’d like to discuss this. 

If you have purchased a customised product from us, you can change your specifications (within the limitations we normally allow) free of charge, for up to 48 hours after your order has been placed. We may also accept requests to change your order after 48hrs, depending on the circumstances and the request itself. Requests to change your order can be submitted here

If you want to cancel your order completely and your order has already been processed and production has begun but has not yet been shipped, you may be charged a cancellation fee. Please take your time with choosing and you will be fine. 

For more detailed information on cancellations and returns, please view our Returns & Refunds page here. 

Thinking of custom building your own doll? That's what we do best, for more information, click here. 

Yes, and you should, it's awesome! You are in the right place...

You can design a doll that satisfies all of your desires in a few simple steps, and we’ll build it for you. 

Almost every doll on our website is customisable, simply click on any doll you like the look of and you can start making changes straight away by clicking on the button that says "Custom made" (It's the button with a picture of a screwdriver and a spanner crossed over). 

Not sure what all the customisable options mean? No problem, have a read through this custom sex doll guide. 

1. Browse the full doll collection of sex dolls for inspiration here. 
   
2. Select your favourite options. 
   
3. Checkout. 

That's it! 

Now all you need to do is sit back and relax, knowing that your very own, one-of-a-kind sex doll will be on the way to your side soon. 

Need extra help? Is there anything you want that is not listed? Silver hair? Bright red lips? Piercings? No problem. Just send us a message. We'll do everything we can to make your dream doll a reality. 

Okay... your dream doll is waiting for you to build her into reality so you best get started here! 

The short answer is yes. 

We can custom build your very own doll from scratch, but it will take time, it is expensive, and it can be complicated, but yes, we can do it. 

We cannot create dolls that look like celebrities or famous people.

This service would require minimum 50% deposit upfront.

For enquires, please send us a message via our contact form or send us an email at  [email protected]

Currently, throughout almost the entire sex doll industry- Silicone and TPE dolls are manufactured in Asia and imported throughout the rest of the world. 

The manufacturers we use are the most sought-after and reputable sex doll manufacturers in the world. We are very proud to be authorised vendors with our specific manufacturers. The dolls we provide are of the highest quality, they go thorough strict quality control processes and meet worldwide health and safety standards.  

Yes, we know in Western countries, there is a cliche remark thrown around about China producing poor quality products, but don't be fooled, some of the highest quality products in the world are made in China, even 'Apple' get their products made there! Our manufacturers have truely mastered 'The Art of The Sex Doll'. 

At Silicone Lovers, we completely understand that buying a sex doll is a special investment, but for newcomers, it can be a very daunting experience. 

The sex doll market is littered with so many false advertisements and crooked sellers trying to make a quick buck, that it can feel like a minefield. 

We genuinely want you to feel super confident that you've made the right choice, so we offer a full money-back guarantee. 

We guarantee that our dolls are 100% authentic. If your doll arrives damaged*, faulty or significantly not as described, we'll either offer you replacement products or a refund. It’s that simple. All purchases are covered by our guarantee.

For more information, check out our guarantee here. 

*Minor imperfections are not covered. 

• All of our dolls are 100% authentic.
  
• We are registered UK importers, authorised to import globally with HMRC.
  
• We are authorised and verified by all our manufacturers to sell the products we advertise. 
  
• Any product you order will arrive in its new and original condition.
  
• What you see is what you get - If your doll is damaged, faulty or you feel is significantly misdescribed, we'll either offer you replacement products or a refund. 
  
• All of our dolls are covered by our money back guarantee. 
  
• We comply with the United Kingdom Consumer Rights Act 2015. 
  

If you need to claim for damaged/ faulty goods, please send us a message or contact us directly us at: [email protected] 

Alternatively, you can complete a damage report form here.

• Please specify in as much detail as possible, what the exact problem is. 
  
• Please include your order number and personal details.
  
• Please include any clear photos or videos you have.
  
• We will assess your issue and contact you if further details are needed. 
  

We pride ourselves on great customer service, and we will always genuinely try to solve any issues you have with your purchase, however, the sex industry has extremely strict laws and regulations in regards to "used" sex toys that we do not control. 

In order to qualify for a money back guarantee, your doll must be 'as new' and in the original packaging. 

If you have used the doll, please send us a message and we will do our best to fix any issues or problems you have and talk you through anything that may need repair. 

• Skin - Minor skin imperfections and slight variations in the skin's surface caused by the manufacturing process such as injection sites and seam lines from the moulds are not considered defects and are not covered by our money back guarantee. We like to call these "birth marks" that make your doll unique. 
  
• Finger & Toe Nails - The nails on the dolls can sometimes become loose during shipping. This is normal and nothing to worry about. If they are loose, simply remove them and re-apply with nail glue as guided in our cleaning & maintenance page here.
  
• Eyelashes - If eyelashes become loose, simply follow the instructions as guided in our cleaning & maintenance page here.
  
• Makeup - Every doll is hand-made, including the application of semi-permanent makeup. As a result, there will be minor discrepancies with every doll being slightly unique. Should there be a substantial difference from what you were expecting, this should be noticed and rectified in the first line of quality control. We trust that customers will point out any issues before the doll leaves the manufacturer when viewing the photos sent via email. 
  
• Used dolls - Used dolls are not eligible, we'll consider each individual case, but you don't quality for an automatic refund. 
  
• User damage - If any damage is deemed to be caused by mishandling or negligence by the customer, the doll will not be covered. This includes hyperextension of limbs and tears caused by mishandling. We reserve the right to review the doll and evaluate the source of damage with all the information provided. A final decision will be made at the discretion of SiliconeLovers.
  
• Custom Dolls -  If you have made any specific requests or have custom requirements at all (including change of skin colour/ nipple size/ vagina colour etc), your doll is considered bespoke and made solely for you and you only. We will happily discuss returning and refunding the sex doll if you are not happy with it, but we cannot guarantee an automatic qualification for a full refund unless it is genuinely faulty or not as described/ordered.  Your case will be considered individually. 
  

*Please read Cancellations & Refunds policy here. 

Yes, simply use the search filters on the left hand side of the screen (when usinfg a computre monitor), or click the "Refine By" button on a mobile. 

Ordering your (pre-configured) realistic sex doll is as easy as 1, 2, 3... 

1. Choose your doll
   
2. Add to cart
   
3. Check out 
   

That's it! 

Ordering a custom doll is just as easy...

1. Have a look through The Full Collection for inspiration and take a note of what you like. 
2. Choose your doll
   
3. Click "Custom Made" and select your customisations.
4. Add to cart & check out
   

If you are unsure about anything, please do not hesitate to contact us before you place your order, we are happy to help.

Want to customise one of our existing sex dolls but can't see the options available?

Just send us a message to see if we can help, we usually can.

Disclaimer: The following timeline is an estimated timeline only and should not be read as a "promise" of delivery times. The following timeline does not account for delays caused by extremely busy periods, holiday seasons including Chinese New Year, and any delays caused by unforeseen circumstances (including COVID-19).

The total average time from order to delivery is 3 - 6 weeks. This can be longer or shorter depending on your location, your choice of doll, the time of year and the manufacturer of your doll. Fabrication times are longer for silicone dolls like Sino Dolls and Silicone Piper Dolls, and fabrication times are significantly longer for ultra-realistic silicone dolls such as Doll Sweet, Gynoid and Starpery.  

This is an estimated production and delivery timeline for our dolls. 

• Once your order is placed, you'll receive a confirmation email immediately with a breakdown of your order details.
• We will manually check your order and ensure all the information and details are correct. If something is missing or seems a bit unusual, we'll get in touch to confirm everything with you. 
• We allow a 24-hour grace period in case you have any last-minute changes. 
• Your order is then passed onto our workshop management and placed in a queue for production.
• When your doll gets to the front of the queue*, the workshop fabricators and artists begin the process of creating your doll. The estimated time for fabrication is 5 - 21 days depending on brand. **
• Once your doll has been completed, our staff carry out a thorough quality control check and photographs are taken of your doll for your approval, these are referred to as factory photos.

• When you are happy with your doll, and any necessary changes have been carried out, your doll is carefully packaged and prepared for dispatch.
• Once dispatched, you will receive a tracking number within 3-4 days.
• At this point, your doll has begun the journey to your home and should be with you as soon as possible! (Average time 3-5 days USA or 10-14 days for UK & Europe). **
• You will also receive an email containing tips and help for the following: Unboxing / Cleaning Before Use/ User Manual and a few other fun bits n' pieces...
• The total average time from order to delivery is 3 - 6 weeks depending on your location, your choice of doll, and manufacturer. **
• For more precise timeline, specific to your order, please contact our friendly staff before purchase, and we’ll let you know what timeframes we are currently experiencing.

We aim to process orders and ship all of our products out as quickly as possible so you can enjoy your new doll asap, but please be aware that your doll is made to order (even if it is pre-configured).

All dolls are delivered using the services of UPS or FedEx, depending on your location. 

This timeline is an estimate. It is also the same for ALL authentic sex doll vendors as we all draw from the same workshops, please be wary of any vendor claiming uber-quick delivery times as they simply cannot produce a customised doll and ship it to you all within 3 days...

*Queue times vary depending on manufacturer, model and time of year, ranging from 1 day to 2 weeks+ for very popular, or new release dolls. If you would like an estimate of the queue times for your specific doll, please contact our friendly team before placing your order.

**Some exceptions to production and delivery times include extremely busy periods, holiday seasons, including CNY, and any unforeseen circumstances (Like COVID-19). If there are delays to your order, we will keep you updated.

**We are currently experiencing a higher than normal delay with delivery times due to the global coronavirus pandemic. Please check with us to get a realistic time frame of delivery on live chat. 

If you have purchased a customised product from us, you can change your specifications (within the limitations we normally allow) free of charge, for up to 48 hours after your order has been placed. 

Requests to change your order can be submitted here. We may accept requests to change your order after 48h depending on the circumstances. 

All of our orders are processed and confirmed through email: [email protected]

A fast alternative is to contact us is through the live chat on the website.

Look for the pink 'Speech bubble' in the bottom right hand corner of your screen.

Alternatively, you can send us a message. 

Simply log in to your account in the top right corner of the website and click "Order" to view your order. 

Yes, you can, via PayPal credit or Klarna (USA only). Click here for more information.

We now offer Klarna financing to all USA based customers. 

If you want to take advantage of this amazing feature, simply look for the Klarna banner/ logo on any product page, below the ADD TO CART button and click "See if you're pre-qualified". Then you just enter the price of the doll and follow the simple instructions. It's super easy and it makes buying stress-free with manageable small monthly payments and flexibility that suits you. It means you can start having fun, even if it's not pay-day! And, it makes the best quality sex dolls more affordable for everyone. You'd be crazy not to give it a go...

If you want to use PayPal credit as a US customer, we are happy to invoice you via PayPal in USD. If you would like to use our PayPal invoice service, have a look at our PayPal Invoice Guidance page, with some easy to follow steps to help you through. the process.  

Our PayPal invoice service can also be used for Lay-Buy purchases. You can order now and pay off your doll gradually over 1-12 months. Please be aware that you do not receive the doll until after your final payment, unlike finance when you receive the doll at the usual time. 

Klarna USA coming soon! (March 2022)

Yes you can, just follow the normal order procedure. 

You will end up with two separate orders in your account. 

Disclaimer: The following timeline is an estimated timeline only and should not be read as a "promise" of delivery times. The following timeline does not account for delays caused by extremely busy periods, holiday seasons including Chinese New Year, and any delays caused by unforeseen circumstances (including COVID-19).

The total average time from order to delivery is 3 - 6 weeks. This can be longer or shorter depending on your location, your choice of doll, the time of year and the manufacturer of your doll. Fabrication times are longer for silicone dolls like Sino Dolls and Silicone Piper Dolls, and fabrication times are significantly longer for ultra-realistic silicone dolls such as Doll Sweet, Gynoid and Starpery.  

This is an estimated production and delivery timeline for our dolls. 

• Once your order is placed, you'll receive a confirmation email immediately with a breakdown of your order details.
• We will manually check your order and ensure all the information and details are correct. If something is missing or seems a bit unusual, we'll get in touch to confirm everything with you. 
• We allow a 24-hour grace period in case you have any last-minute changes. 
• Your order is then passed onto our workshop management and placed in a queue for production.
• When your doll gets to the front of the queue*, the workshop fabricators and artists begin the process of creating your doll. The estimated time for fabrication is 5 - 21 days depending on brand. **
• Once your doll has been completed, our staff carry out a thorough quality control check and photographs are taken of your doll for your approval, these are referred to as factory photos.

• When you are happy with your doll, and any necessary changes have been carried out, your doll is carefully packaged and prepared for dispatch.
• Once dispatched, you will receive a tracking number within 3-4 days.
• At this point, your doll has begun the journey to your home and should be with you as soon as possible! (Average time 3-5 days USA or 10-14 days for UK & Europe). **
• You will also receive an email containing tips and help for the following: Unboxing / Cleaning Before Use/ User Manual and a few other fun bits n' pieces...
• For more precise timeline, specific to your order, please contact our friendly staff before purchase, and we’ll let you know what timeframes we are currently experiencing.

We aim to process orders and ship all of our products out as quickly as possible so you can enjoy your new doll asap, but please be aware that your doll is made to order (even if it is pre-configured).

All dolls are delivered using the services of UPS or FedEx, depending on your location. 

This timeline is an estimate. It is also the same for ALL authentic sex doll vendors as we all draw from the same workshops, please be wary of any vendor claiming uber-quick delivery times as they simply cannot produce a customised doll and ship it to you all within 3 days...

*Queue times vary depending on manufacturer, model and time of year, ranging from 1 day to 2 weeks+ for very popular, or new release dolls. If you would like an estimate of the queue times for your specific doll, please contact our friendly team before placing your order.

**Some exceptions to production and delivery times include extremely busy periods, holiday seasons, including CNY, and any unforeseen circumstances (Like COVID-19). If there are delays to your order, we will keep you updated.

**We are currently experiencing a higher than normal delay with delivery times due to the global coronavirus pandemic. Please check with us to get a realistic time frame of delivery on live chat. 

If you are having problems at checkout, visit our Checkout Help Page to see if this can solve your issue. 

If not, then contact our friendly team and we'll be able to help you out as quickly as possible! 

We accept the following payment methods:

• All major Credit Cards & Debit Cards (Multiple currencies accepted)
• PayPal
  
• PayPal Credit
• Cryptocurrency via Coinbase Commerce
• Klarna for USA customers coming soon (March 2022)
• Manual Invoice (Via PayPal)

For information on our payment options, please visit our payment options page here.

Yes, for more information, please see our guarantee page here. 

I placed an order and noticed an 'International Fee' on my bank statement, what is this? You said no hidden fees! 

If you are purchasing from outside the UK, you might see a small fee (£30 or so) on your bank statement. This fee varies from bank to bank, some don't charge it at all. 

Essentially it is a fee that your bank charges you for admin costs to transfer money overseas, to the United Kingdom - where our bank account is located. 

Any transfer of money internationally in general (whether it is a sex doll or a car), can incur an international processing fee from your bank or credit provider.

If you do receive a charge like this, please be aware that this fee does not get credited to us, it goes to your bank or credit provider and is something we have no involvement with.

To find out more about these fees, you would need to contact your bank or credit provider directly. 

Can I finance my purchase and pay periodically?

• Yes. Finance your purchase with PayPal CREDIT
• PayPal credit is available to ALL customers based in the UK or USA. 
• PayPal credit allows you to spread the payment over a maximum of 24 months.
• All PayPal credit purchases automatically get the first 4 months interest-free. (with purchases over £150) after that, you’ll be offered a competitive rate of interest.
• You can delay your first payment for up to 4 months.  
• We also offer a Lay-by service. Simply select "PayPal Invoice Me" at checkout. 

For more information on PayPal credit, click here. 

• We now offer Klarna financing to all USA based customers. 

If you want to take advantage of this amazing feature, simply look for the Klarna banner/ logo on any product page, below the ADD TO CART button and click "See if you're pre-qualified". Then, you just enter the price of the doll and follow the simple instructions. It's super easy and it makes buying stress-free with manageable small monthly payments and flexibility that suits you. It means you can start having fun, even if it's not pay-day! And, it makes the best quality sex dolls more affordable for everyone. You'd be crazy not to give it a go...

Yes. Your payments are ALWAYS secure. 

Our Integrated Shopify Payment system is Powered by Stripe. It is Level 1PCI DSS compliant. 

Our site is SSL encrypted. This ensures that all data passed between the web server and browsers remain private and integral. 

All of our payment options protect both the customer and us (the seller) from fraudulent purchases or sales.

What does this mean? 

It means that if your purchase doesn’t arrive or match the description, your money is protected. Every transaction is monitored 24/7 to prevent fraud, email phishing and identity theft. 

All transactions are encrypted using advanced encryption technology. 

All payments that go via PayPal are covered by PayPal's Payment Protection. 

Your privacy is very important to us.

• BANK STATEMENTS -  We ensure your credit or bank statement only ever reads - Silvers. 
• PACKAGING - Your doll will arrive in a brown, cardboard discreet box, no labels or logos. 
  
• We NEVER share your information to third parties. 
  

For more information on our privacy policy and how we handle your information click here.

Yes, they will. 

Good communication is a fundamental part of good customer service, we don’t want you to miss any of our emails. 

How can I change this? 

If you are not comfortable with having our name show up in your emails, we suggest a cheeky little trick - you can save our email address as something more discreet in your email contact list.  

Our emails will then show up as whatever you choose to save us as (something nice I hope). 

If you need a little help doing this just ask!

Disclaimer: The following timeline is an estimated timeline only and should not be read as a "promise" of delivery times. The following timeline does not account for delays caused by extremely busy periods, holiday seasons including Chinese New Year, and any delays caused by unforeseen circumstances (including COVID-19).

The total average time from order to delivery is 3 - 6 weeks. This can be longer or shorter depending on your location, your choice of doll, the time of year and the manufacturer of your doll. Fabrication times are longer for silicone dolls like Sino Dolls and Silicone Piper Dolls, and fabrication times are significantly longer for ultra-realistic silicone dolls such as Doll Sweet, Gynoid and Starpery.  

This is an estimated production and delivery timeline for our dolls. 

• Once your order is placed, you'll receive a confirmation email immediately with a breakdown of your order details.
• We will manually check your order and ensure all the information and details are correct. If something is missing or seems a bit unusual, we'll get in touch to confirm everything with you. 
• We allow a 24-hour grace period in case you have any last-minute changes. 
• Your order is then passed onto our workshop management and placed in a queue for production.
• When your doll gets to the front of the queue*, the workshop fabricators and artists begin the process of creating your doll. The estimated time for fabrication is 5 - 21 days depending on brand. **
• Once your doll has been completed, our staff carry out a thorough quality control check and photographs are taken of your doll for your approval, these are referred to as factory photos.

• When you are happy with your doll, and any necessary changes have been carried out, your doll is carefully packaged and prepared for dispatch.
• Once dispatched, you will receive a tracking number within 3-4 days.
• At this point, your doll has begun the journey to your home and should be with you as soon as possible! (Average time 3-5 days USA or 10-14 days for UK & Europe). **
• You will also receive an email containing tips and help for the following: Unboxing / Cleaning Before Use/ User Manual and a few other fun bits n' pieces...
• For more precise timeline, specific to your order, please contact our friendly staff before purchase, and we’ll let you know what timeframes we are currently experiencing.

We aim to process orders and ship all of our products out as quickly as possible so you can enjoy your new doll asap, but please be aware that your doll is made to order (even if it is pre-configured).

All dolls are delivered using the services of UPS or FedEx, depending on your location. 

This timeline is an estimate. It is also the same for ALL authentic sex doll vendors as we all draw from the same workshops, please be wary of any vendor claiming uber-quick delivery times as they simply cannot produce a customised doll and ship it to you all within 3 days...

*Queue times vary depending on manufacturer, model and time of year, ranging from 1 day to 2 weeks+ for very popular, or new release dolls. If you would like an estimate of the queue times for your specific doll, please contact our friendly team before placing your order.

**Some exceptions to production and delivery times include extremely busy periods, holiday seasons, including CNY, and any unforeseen circumstances (Like COVID-19). If there are delays to your order, we will keep you updated.

**We are currently experiencing a higher than normal delay with delivery times due to the global coronavirus pandemic. Please check with us to get a realistic time frame of delivery on live chat. 

Building a sex doll is a complex process, it takes time. Unfortunately, there isn't an endless supply of sex dolls waiting on the shelf, every single doll is made to order, even pre-configured ones. 

Sex dolls are becoming incredibly popular, you may not be be familiar with too many people buying sex dolls, but I can assure you, there are many indeed. So with all this increasing demand… can't we just speed up the process and “churn them out"? No. Not if you want a high quality product. Sex dolls don't grow on trees (if only), they get carefully hand crafted in our workshop by specialists and experienced doll makers. The point is... there is a queue.

Your doll will be brought into this world as quickly as humanly possible, but what we won’t do is compromise on the doll's quality in order to get it shipped out faster.These things really do take time, but we can assure you, they are wonderful dolls, and they're worth the wait. You'll receive your doll soon, that we can guarantee, it just involves a little time, a little love, and a little patience- which we truly appreciate. 

Disclaimer: The following timeline is an estimated timeline only and should not be read as a "promise" of delivery times. The following timeline does not account for delays caused by extremely busy periods, holiday seasons including Chinese New Year, and any delays caused by unforeseen circumstances (including COVID-19).

The total average time from order to delivery is 3 - 6 weeks. This can be longer or shorter depending on your location, your choice of doll, the time of year and the manufacturer of your doll. Fabrication times are longer for silicone dolls like Sino Dolls and Silicone Piper Dolls, and fabrication times are significantly longer for ultra-realistic silicone dolls such as Doll Sweet, Gynoid and Starpery.  

This is an estimated production and delivery timeline for our dolls. 

• Once your order is placed, you'll receive a confirmation email immediately with a breakdown of your order details.
• We will manually check your order and ensure all the information and details are correct. If something is missing or seems a bit unusual, we'll get in touch to confirm everything with you. 
• We allow a 24-hour grace period in case you have any last-minute changes. 
• Your order is then passed onto our workshop management and placed in a queue for production.
• When your doll gets to the front of the queue*, the workshop fabricators and artists begin the process of creating your doll. The estimated time for fabrication is 5 - 21 days depending on brand. **
• Once your doll has been completed, our staff carry out a thorough quality control check and photographs are taken of your doll for your approval, these are referred to as factory photos.

• When you are happy with your doll, and any necessary changes have been carried out, your doll is carefully packaged and prepared for dispatch.
• Once dispatched, you will receive a tracking number within 3-4 days.
• At this point, your doll has begun the journey to your home and should be with you as soon as possible! (Average time 3-5 days USA or 10-14 days for UK & Europe). **
• You will also receive an email containing tips and help for the following: Unboxing / Cleaning Before Use/ User Manual and a few other fun bits n' pieces...
• For more precise timeline, specific to your order, please contact our friendly staff before purchase, and we’ll let you know what timeframes we are currently experiencing.

We aim to process orders and ship all of our products out as quickly as possible so you can enjoy your new doll asap, but please be aware that your doll is made to order (even if it is pre-configured).

All dolls are delivered using the services of UPS or FedEx, depending on your location. 

This timeline is an estimate. It is also the same for ALL authentic sex doll vendors as we all draw from the same workshops, please be wary of any vendor claiming uber-quick delivery times as they simply cannot produce a customised doll and ship it to you all within 3 days...

*Queue times vary depending on manufacturer, model and time of year, ranging from 1 day to 2 weeks+ for very popular, or new release dolls. If you would like an estimate of the queue times for your specific doll, please contact our friendly team before placing your order.

**Some exceptions to production and delivery times include extremely busy periods, holiday seasons, including CNY, and any unforeseen circumstances (Like COVID-19). If there are delays to your order, we will keep you updated.

**We are currently experiencing a higher than normal delay with delivery times due to the global coronavirus pandemic. Please check with us to get a realistic time frame of delivery on live chat.

Free shipping is available to all customers worldwide. 

If you know you live in a very remote area please discuss this with us prior to purchase as very occasionally there can be additional fees for us and we may need to take this into consideration when quoting. 

Please note: 

Due to strict religious laws, we do not ship to the following locations: India, Indonesia, Malaysia, Africa, Mexico, Brazil, or El Salvador.

For more information on shipping, have a look at our shipping page here. 

Shipping + Customs + Taxes:

• All taxes and customs clearance fees are included in the price and taken care of by us whenever possible*

• There are no hidden fees and no extra charges for USA, UK & EU. 

• Free shipping is available to all countries - worldwide.**

** We do not ship to countries that have strict laws regarding sex dolls. 

*For USA, UK & EU countries, it is always possible for us to pre-pay customs taxes and any shipping charges for you. This fee is included on the display price, there are or no additional costs. 

*For CAN, NOR, AUS, CH and SA it is NOT possible to pay import charges upfront. In this case, we are happy to split the custom duty fees with you and also manage the liaison with import customs, so it is stress-free for you. On average the additional fee is approx £100 and in most cases we can give you an estimate of cost prior to purchase. 

We offer both direct shipping from the main workshop, or shipping via our office in the UK. 

• In order to keep delivery times to a minimum, we ship direct from the main workshop unless otherwise requested. 
• Shipping direct from the main workshop is free.
• For UK customers, shipping via our UK office costs an addition fee (approx £200  inc insurance) and should be requested prior to placing your order.   
• For customers based outside of the UK, shipping via our UK office will incur a shipping charge and should be requested prior to placing your order. 
• Regardless of direct or in-direct shipping, our money back guarantee applies to any and all dolls.
• Quality is of the utmost importance to us and we conduct strict quality control procedures in both the main workshop and out UK office to ensure you receive the highest quality product possible. 
• We do everything we can to ensure you never receive a faulty product. (We don’t want it to happen as much as you!)
  

Disclaimer: The following timeline is an estimated timeline only and should not be read as a "promise" of delivery times. The following timeline does not account for delays caused by extremely busy periods, holiday seasons including Chinese New Year, and any delays caused by unforeseen circumstances (including COVID-19).

The total average time from order to delivery is 3 - 6 weeks. This can be longer or shorter depending on your location, your choice of doll, the time of year and the manufacturer of your doll. Fabrication times are longer for silicone dolls like Sino Dolls and Silicone Piper Dolls, and fabrication times are significantly longer for ultra-realistic silicone dolls such as Doll Sweet, Gynoid and Starpery.  

This is an estimated production and delivery timeline for our dolls. 

• Once your order is placed, you'll receive a confirmation email immediately with a breakdown of your order details.
• We will manually check your order and ensure all the information and details are correct. If something is missing or seems a bit unusual, we'll get in touch to confirm everything with you. 
• We allow a 24-hour grace period in case you have any last-minute changes. 
• Your order is then passed onto our workshop management and placed in a queue for production.
• When your doll gets to the front of the queue*, the workshop fabricators and artists begin the process of creating your doll. The estimated time for fabrication is 5 - 21 days depending on the brand. **
• Once your doll has been completed, our staff carry out a thorough quality control check and photographs are taken of your doll for your approval, these are referred to as factory photos.

• When you are happy with your doll, and any necessary changes have been carried out, your doll is carefully packaged and prepared for dispatch.
• Once dispatched, you will receive a tracking number within 3-4 days.
• At this point, your doll has begun the journey to your home and should be with you as soon as possible! (Average time 3-5 days USA or 10-14 days for UK & Europe). **
• You will also receive an email containing tips and help for the following: Unboxing / Cleaning Before Use/ User Manual and a few other fun bits n' pieces.
• For a more precise timeline, specific to your order, please contact our friendly staff before purchase, and we’ll let you know what timeframes we are currently experiencing.

We aim to process orders and ship all of our products out as quickly as possible so you can enjoy your new doll asap, but please be aware that your doll is made to order (even if it is pre-configured).

All dolls are delivered using the services of UPS or FedEx, depending on your location. 

This timeline is an estimate. It is also the same for ALL authentic sex doll vendors as we all draw from the same workshops, please be wary of any vendor claiming uber-quick delivery times as they simply cannot produce a customised doll and ship it to you all within 3 days...

*Queue times vary depending on manufacturer, model and time of year, ranging from 1 day to 2 weeks+ for very popular, or new release dolls. If you would like an estimate of the queue times for your specific doll, please contact our friendly team before placing your order.

**Some exceptions to production and delivery times include extremely busy periods, holiday seasons, including CNY, and any unforeseen circumstances (Like COVID-19). If there are delays to your order, we will keep you updated.

**We are currently experiencing a higher than normal delay with delivery times due to the global coronavirus pandemic. Please check with us to get a realistic time frame of delivery on live chat.

Your sex doll will arrive in a brown reinforced cardboard box.

The does not identify the contents in any way. 

Your courier will only know that it's very fragile and should be handled with care. 

Don't sweat. 

When your order is processed for shipment, you'll receive a tracking number that enables you to track your doll's exact location along with the delivery date and estimated time.

If this time is not suitable for you, use your tracking number and courier contact details to liaise direct with the courier. 

UPS details to change an order are here.

Fedex help page is here

You'll have approximately 7-14 days to do this from the day you receive your tracking number, so plenty of time to re-arrange a suitable delivery date. 

You don't need us, but if you get stuck, we're here to help!

This will depend on the weight of the doll you buy. If you've gone for a big doll you may very well need assistance. 

You may have a delivery person that is kind enough to assist you, otherwise use your own discretion if you need to arrange help from a neighbour or friend in advance. 

Have fun making up a story about what is in the box.....an IKEA cupboard? A grandfather clock? 

We use major shipping companies like FedEx and UPS and these companies do not not deliver to a PO Box. 

They do offer special delivery options such as, “hold package for pickup”. 

Requesting “hold package for pickup”, the courier will hold your package at a nearby store or shipping hub for the order to be retrieved. 

Please visit FedEx or UPS to review delivery options BEFORE you place your order with us if you would like to have it held elsewhere for your collection. 

You will need to advise us of the address of the nearest hub in your  "notes to seller". 

This is an estimated production and delivery timeline for our dolls. 

• Once your order is placed, you'll receive a confirmation email immediately with a breakdown of your order details.
• We will manually check your order and ensure all the information and details are correct. If something is missing or seems a bit unusual, we'll get in touch to confirm everything with you. 
• We allow a 24-hour grace period in case you have any last-minute changes. 
• Your order is then passed onto our workshop management and placed in a queue for production.
• When your doll gets to the front of the queue*, the workshop fabricators and artists begin the process of creating your doll. The estimated time for fabrication is 5 - 21 days depending on brand. **
• Once your doll has been completed, our staff carry out a thorough quality control check and photographs are taken of your doll for your approval, these are referred to as factory photos.

• When you are happy with your doll, and any necessary changes have been carried out, your doll is carefully packaged and prepared for dispatch.
• Once dispatched, you will receive a tracking number within 3-4 days.
• At this point, your doll has begun the journey to your home and should be with you as soon as possible! (Average time 3-5 days USA or 10-14 days for UK & Europe). **
• You will also receive an email containing tips and help for the following: Unboxing / Cleaning Before Use/ User Manual and a few other fun bits n' pieces...
• The total average time from order to delivery is 3 - 6 weeks depending on your location, your choice of doll, and manufacturer. **
• For more precise timeline, specific to your order, please contact our friendly staff before purchase, and we’ll let you know what timeframes we are currently experiencing.

We aim to process orders and ship all of our products out as quickly as possible so you can enjoy your new doll asap, but please be aware that your doll is made to order (even if it is pre-configured).

All dolls are delivered using the services of UPS or FedEx, depending on your location. 

This timeline is an estimate. It is also the same for ALL authentic sex doll vendors as we all draw from the same workshops, please be wary of any vendor claiming uber-quick delivery times as they simply cannot produce a customised doll and ship it to you all within 3 days...

*Queue times vary depending on manufacturer, model and time of year, ranging from 1 day to 2 weeks+ for very popular, or new release dolls. If you would like an estimate of the queue times for your specific doll, please contact our friendly team before placing your order.

**Some exceptions to production and delivery times include extremely busy periods, holiday seasons, including CNY, and any unforeseen circumstances (Like COVID-19). If there are delays to your order, we will keep you updated.

**We are currently experiencing a higher than normal delay with delivery times due to the global coronavirus pandemic. Please check with us to get a realistic time frame of delivery on live chat.

We only use couriers that enable tracking because we understand how important it is to make sure there are no nasty surprises when dealing with such a sensitive item. 

The courier service we use is Fedex or UPS standard delivery which does not need to be signed for. This allows you the flexibility to request your package be left in a safe place if you cannot be home to take delivery.  We strongly advise that you personally contact them and/or sign up for an account when you receive your tracking number to ensure they know your delivery requirements directly from you. You can also register for email updates or phone updates. 

As part of our delivery process, if you give us your contact phone number during checkout, we pass your contact phone number onto the courier so the everything goes smoothly during the delivery process. 

You won't need us, but we're here to help if you get stuck!

Please note: When we pay for customs clearance and taxes in advance, your tracking info may not update until the doll is cleared in your country. This is normal and no reason for alarm eg for the UK, it may say "label created in Germany" for up to 10 days before tracking starts for the last day or so of the journey.