Frequently Asked Questions

Most orders are delivered within approximately 3–5 business days throughout the contiguous United States. In general, the closer you are to California the faster the delivery time.
Unlike made-to-order dolls, every ready-to-ship model is part of a live warehouse inventory. Once a particular doll sells, it may not become available again, and if it does, it may not be for a while and it may not be available in the same configuration. If you find a doll you love, we generally recommend securing it while it's available rather than waiting, as stock changes frequently and popular models can sell quickly.

Need a few extra days before taking delivery? If you've found the perfect doll but need us to hold shipment briefly, simply leave a note at checkout or contact our team after placing your order. In many cases we're happy to arrange a short hold of up to one or two weeks for fully paid orders.
At present, our USA warehouse collection is available for customers located within the lower 48 states only. Customers from Alaska and Hawaii are able to purchase one of our made to order products.
No. Our USA stock collection is intended specifically for domestic USA delivery. Canadian customers should browse our dedicated Canadian Ready to Ship collection, or they can place an order for a custom made doll. Customers from Mexico can browse our custom made dolls.
Yes. Always. All dolls supplied through our warehouse partners are genuine products from established manufacturers. We only sell genuine and premium products, you can check our Money Back Guarantee page, and our Why Choose Silicone Lovers page for more information.
Often, yes. Because manufacturers produce popular configurations in advance and distribute them through regional warehouses, ready-to-ship models are frequently available at lower prices than equivalent made-to-order dolls.
No. They are produced by the same manufacturers using the same materials and production processes. It's a bit like buying a new car that is already on the lot, rather than waiting for a specific colour to be shipped from the factory. They're both of equal quality and workmanship, but there are no customization options available as the item has already been built and shipped. You can check the included options under the expandable "configuration" menu item.
Ready-to-ship dolls offer less customisation than factory orders, but many models include selectable options such as different head choices, and can be further personalised with wigs and eyes which can be added and shipped separately. In most cases dolls are pre-made with the fixed vagina option.
If your doll arrives with shipping damage or a manufacturing issue, our support team will guide you through our damage reporting process and work with you to reach an appropriate resolution. We offer high quality and attentive after-sales support to all customers.
Warehouse inventory changes daily as new stock arrives and popular dolls sell out. If you find a model you love, we generally recommend purchasing while it's still available.
It depends on your flexibility. We recommend using Klarna or Paypal Credit/Pay in 3, or another buy-now-pay-later scheme to secure your doll instantly. A buy-now-pay-later method pays us in full and we can instantly dispatch your doll whilst you arrange payments with them over time.

If you would prefer to use Layaway, we can accept this on dolls such as the Zelex SLE series, which are a constantly re-stocked product. Once you get to the end of your payment we can ship the item.

Unfortunately we cannot reserve a stock doll for more than 48hrs with layaway. However, if you are flexible, you can do layaway on any stock doll, and then when you finalize payment, we can help you check what dolls are available for dispatch.
Yes definitely. Please select Split Payment or Bank Transfer as the payment option at checkout, and you will receive an email with instructions. If you need a day or two to arrange the payment please let us know so that we can hold the doll for you!
After placing your order, we will inform the warehouse to ship your order. Typically you will receive a tracking number within 24-48hrs. After receiving your tracking number you can use Fedex/UPS tracking page to track your order, or use our Check Your Order Status page (please note our status page is designed with custom made dolls in mind, so you can ignore messages that your doll is in fabrication, these will clear once tracking is added).

In general you will get an ETA from Fedex/UPS within a few days. Please note that if you are on the east coast, your ETA and tracking updates may be slow to appear. This is because Fedex uses long-haul to distribution centres in Kentucky/Ohio areas, and then ships from there to middle and eastern united states. Once it reaches the distribution centre, logistic updates will appear as expected.