Sale of Goods Terms & Conditions

SECTION 1 - WHO WE ARE

This website is owned and operated by Silicone Ltd. trading as “Silicone Lovers”.
Our company information is under Section 24 of this document.

SECTION 2 - WHAT THIS DOCUMENT IS ALL ABOUT

These are the Terms & Conditions which apply when you buy any goods via this site. We’ve tried to make these terms and conditions user-friendly and easy to digest. Please read them carefully and save a copy as we don’t file a copy specifically related to your transaction. They are available in English only.

The website terms of use are subject to a separate Website Terms of Use policy.

SECTION 3 - WHO CAN BUY ON OUR SITE

You must not buy or attempt to buy any goods via this site if you are under 18 years of age. We are entitled to take whichever age verification steps we think appropriate and to cancel any purchase if we believe that you may be under 18.

You are not allowed to buy any goods via this site if your main purpose is to use them to infringe our intellectual property or other legal rights.

You are not allowed to buy any goods via this site if it is unlawful for you to buy or use the goods within, or to import them into, your country.

SECTION 4 - CHANGING THESE TERMS AND CONDITIONS

We reserve the right to amend or change these terms and conditions at any time without notice. Please check them carefully, this policy applies to all purchases, agreements and contracts after the effective date published at the bottom of this document.

This policy supersedes all prior Terms & Conditions policies or conflicting information that may still be present on our website including any writings, communication, transcripts or agreements with our support staff with respect to the subject matter hereof. All such other policies, writings or agreements will have no further force or effect.

Please contact our support staff if you would like to review our previous Terms & Conditions.

SECTION 5 - GIVING US ACCURATE INFORMATION

You must ensure that your order, including delivery address and any other information you supply to us, is correct and that you tell us immediately if there are any changes.

SECTION 6 - HOW YOU ENTER A LEGAL CONTRACT WITH US

If you place an order with us or make an offer to purchase from us, you confirm and acknowledge your understanding and acceptance of the terms and conditions within this document.

These Sale of Goods Terms & Conditions are permanently available on our website and a copy is provided to you at the time of purchase.

You place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart, completing the required steps during checkout and submitting your order to us by clicking on the “Pay now” button. You can always check and amend your order before purchasing an order by using the "EDIT OPTIONS" button on the cart page, and/or the internet browser back button.

After you click the "Pay now" button, we receive your offer to purchase and you have now entered a legally binding contract. We then send you an order confirmation email and a copy of the Sale fo Goods Terms & Conditions to confirm the contract.

Please note, we are not obliged to supply any goods which are currently unavailable or out of stock, even if we have received your offer. We will notify you of the unavailability as soon as possible and either offer an alternative product or offer to cancel the order and arrange a refund if necessary.

The contract is completed when all goods within the contract are paid for in full, and delivered to the given address.

Please refer to SECTION 15 regarding our rights to terminate this contract early.

SECTION 7 - PAYMENT

Payment must always be received in advance. We are not obliged to send any goods until we have received full payment in cleared funds.

Prices and payment methods available are explained on our Payment Information page.

The prices displayed generally include any applicable VAT, sales tax, import tax and customs duties as well as our default free shipping costs unless otherwise stated and/or subject to country-specific restrictions/ requirements.

Customers residing in countries that don’t facilitate pre-paid custom fees may need to pay a small fee to their local courier, upon arrival. We may reimburse a percentage of these fees, please refer to our Shipping & Delivery page for more information.

If we miss-price any items by mistake, or an item is purchased at a discounted price due to technical error, we are not obliged to supply the item at that price. In most circumstances, we will notify you of the error and give you the option to either purchase the item at the correct price or remove the item from your order altogether. We may also offer to cancel the order entirely and provide a refund of any payments already made.

If you want to dispute a payment, you must contact us immediately with full details.

If any amount due to us is unpaid, or unjustifiably charged back, we may end this contract by giving you written notice (including email).

You agree that you are legally bound by the terms and conditions of any payment providers whose services you use on our site. We aren’t responsible for what they do or don’t do.

SECTION 8 - DISCOUNT CODES, SALES & PROMOTIONS

When we offer discounts and sales, we may offer percentage-based discount codes or fixed rate discount codes. Percentage based discount codes are applied to the final product price only and do not include delivery charges. Fixed-rate discount codes are applied to the final product price and may include delivery charges.

Discount codes may only be applied to purchases made via the account to which the discount code was offered and/or registered, they are not transferrable or redeemable for cash unless otherwise stated: codes (1) are only available for future new orders placed online; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is at our sole discretion.

We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

You may not share, or post online any of our discount codes.

Any sales or promotions we are running are subject to change without notice.

SECTION 9 - MAKING CHANGES TO THE PRODUCT

If you order customised goods, we will send you photos of the finished product before we ship it, usually referred to as “factory photos”.

If you tell us that you approve the product, we will ship the product to your given delivery address.

If you don’t respond to our email containing factory photos within seven days (or any alternative response time stated in our communication), we will ensure the product matches your order specifications and ship the product on your behalf.

If you request changes that are considered "minor", we will attempt to make these changes at no cost to you, we will then ship the product. Examples of minor changes include changing the following: Wigs, Eyes, Fingernail Colour, Nipple Colour, Vagina Colour, Make-Up. Please be aware, we cannot guarantee all your requests will be fulfilled, we'll do our best, but some requests may be rejected. We may reject repeated requests to change.

If you request changes that are considered "major", you may be required to pay extra charges for completing the work (assuming such changes are feasible) or we may reject the request and proceed with shipment without making the changes (assuming your product corresponds with your original order specifications). Examples of major changes that cannot be changed after production without additional fees and significant delays include the following: Head, Body, Vagina Type, Breast Type, Skeleton Type, Body Heating, Articulated Fingers, Feet Type, Skin Colour.

You agree that by customising your product, you are responsible for the final appearance of your product and any design choices that you may or may not like. We are not responsible for an unsatisfactory appearance that may result from your personal customisation choices. We do not offer refunds or replacements where you are not satisfied with the appearance of your doll as a result of your personal customisation choices.

SECTION 10 - DELIVERY

Delivery is considered complete when your goods are delivered to the delivery address provided when placing the order. We may deliver different parts of your order on different dates or in multiple packages. We handle all customs and import paperwork whenever possible.

Our packages are shipped internationally, and as such, packages may be transferred from one courier to another between geographical regions. You accept that tracking numbers may not update until they arrive in the final country of destination. This does not mean your product has not been shipped, or that it has not moved, it simply means the package is in transit and is waiting for an update at the next checkpoint.

Delivery is subject to any geographical or other restrictions explained on our website. We have the right to cancel any order for delivery to a location to which we don’t usually deliver (even if there is a legal contract). You agree to pay us any additional delivery costs we incur if we decide to deliver outside our normal delivery area.

Unless we say otherwise, delivery timescales on our website are estimates only and are always subject to fluctuations beyond our reasonable control.

We aren’t responsible for delays in delivery (a) due to circumstances beyond our reasonable control including the time of year you made the purchase, geographical location, political climate, holiday and/or festival season, pandemics, natural disasters or any other unspecified delays that are beyond our reasonable control. Or (b) we could not have foreseen or easily taken reasonable steps to prevent the delay or (c) if you haven’t given us adequate delivery instructions or (d) your circumstances are unique and you haven’t given us reasonable time to deliver your package.

You accept that while we await your comments on the factory photos and/or if applicable, requests to change your product, this may cause delays in production and delivery.

You agree to be reasonably available at the time of delivery. If you receive notification of an unsuccessful attempted delivery, you agree to use the details provided to immediately contact the courier and arrange re-delivery.

If nobody is available to receive the goods at the time of delivery, the courier may leave your goods at the doorstep, with a neighbour, or at an alternative "safe place". We always advise contacting the courier before arrival to arrange a specific date for delivery to ensure a smooth delivery process.

If the goods can’t be delivered because you haven’t complied with this contract (e.g. giving us the wrong delivery address, not being available for delivery, not contacting the courier to arrange delivery after an unsuccessful delivery attempt, or you refuse delivery altogether etc.) and the goods are sent back to us, you must pay us the amount of any resulting courier or warehouse fees that we have to pay third parties. We can insist that such fees be paid before we arrange re-delivery and/or add the fees to any future order you make and/or to deduct the fees from any outstanding refund due. These fees will be due in addition to any cancelation fees applicable.

SECTION 11 - THE GOODS MAY APPEAR DIFFERENT TO WHAT YOU EXPECTED

We guarantee that our products are authentic and manufactured by the specific companies as advertised. We never provide replicas or counterfeit products.

We take reasonable care to ensure the images displayed on our site display the true appearance/colour/texture/finish of our products as accurately as possible.

For customised products, we provide factory photos of the final product before shipment. You will be required to approve photos of your customised product before dispatch, by approving photos, you acknowledge and confirm that the product we are providing you is exactly as described and as per your order.

Measurements and descriptions provided on our website are intended to serve as a general guide only. We endeavour to keep our product information up-to-date and as accurate as possible at all times. However, all measurements, including cup size, height, and weight, are taken by hand and may contain some degree of human error or inconsistency. We do not recommend purchasing clothing or shoes for your doll before it arrives, as each doll and clothing brand will have slight variations in sizing. You acknowledge there may be discrepancies in the information provided, compared to the actual product itself. You accept and agree that we cannot be held responsible for any inaccuracies in the measurements provided on our website.

Images, videos and any other media provided on our website are intended to serve as a general guide only. You accept that there may be minor differences between the goods you receive and the way that they appear in the professional website images. This is usually due to the use of professional lighting, professional camera equipment, professional stylists, hairstylist, make-up artists etc., all contributing to the final appearance of the product.

You also accept that our goods, which are made by hand, may contain minor imperfections. Minor imperfections are not considered damage. Minor imperfections do not affect the usability of the product and include; skin blemishes, scratches, marks, compression marks, dents, micro-cuts, slight variations in the skin's surface, mould injection sites, seem lines, loose or missing fingernails/toenails, loose or missing eyelashes, loose hair or implanted hair shedding, finger-pokes, loose or tight joints, discrepancies and inconsistency with facial make-up, and/ or body make-up.

We reserve the right to conduct a physical inspection of any reported alleged damage before determining any suitable replacement or rectification. Should our inspection conclude that the product is not faulty or misdescribed, the product will be returned to you. You will bear the cost of returning the goods in addition to any other costs resulting from conducting a physical inspection.

If our inspection concludes that the product is faulty or misdescribed, we may offer a suitable replacement or rectification at our discretion.

SECTION 12 - WHEN YOU BECOME THE LEGAL OWNER OF THE GOODS

You become the legal owner of the goods after (a) payment has been received in full, including any and all outstanding delivery charges or extra services, including requests to change after the original purchase and (b) the goods have been delivered. Until both the above requirements are met, we remain the legal owner of the goods and have the right to withhold delivery, or request the return of any products that have already been delivered without payment in full.

If you receive goods without making payment in full, you agree that you are not the legal owner of the goods until payment is made in full and we are entitled to collect the goods or take reasonable steps to ensure payment is made in full.

SECTION 13 - DISPUTING PAYMENTS

By initiating a chargeback without returning the purchased goods, you acknowledge and agree that such a chargeback will be considered void and unlawful. Retaining the goods while attempting a chargeback constitutes fraudulent behaviour.

Should you wish to dispute a payment, you must not unpack the goods, you must return the goods in their new, unused, unboxed and original condition first. If you fail to return the goods before opening a chargeback, you agree that the chargeback is invalid and void. You will bear the direct cost of returning the goods.

We reserve the right to either collect the goods in their new, unused, and unopened condition, or if they have been used, to collect payment in full. You will be liable for any costs associated with such collection. Additionally, we reserve the right to charge you for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

For custom-made orders, if you dispute that an item is "not as described," but it matches the specifications of your order, we reserve the right to reject the chargeback. If the item is confirmed to match your order specifications, you agree that the chargeback is invalid and void. Please refer to Section 9 for details regarding your responsibility for the final appearance of customized products.

If you are successfully awarded a chargeback but fail to return the goods in their new, unused, and original condition, we will take reasonable steps, including legal action, to collect payment in full for any unjustified chargebacks. Information regarding fraudulent chargebacks and the retention of goods will be reported to your financial provider, bank, and appropriate authorities to prevent such activities, in compliance with applicable laws and regulations.

These conditions are enforceable when providing evidence against any unlawful chargeback attempts. This policy complies with the Consumer Rights Act 2015 and other applicable UK laws, ensuring fair practice and protection for both the consumer and our business. These conditions do not affect or contradict your statutory rights as a consumer.

SECTION 14 - DELIVERY OF GOODS OUTSIDE OF THE CONTRACT

If we accidentally deliver a quantity of goods larger than stated in the contract, or we deliver any goods not included in the contract, or we deliver any goods that have not been paid for in full, you may accept the goods included in the contract and reject the rest, or you may reject the whole delivery. If you use, unpack or tamper with any goods outside of the contract, you are accepting delivery of the goods.

If you accept the delivery of goods, you will be responsible for payment in full (at the contracted rate displayed on our website) for any items delivered with outstanding payment, or any items outside the sales contract. This includes any items that have been purchased without payment due to an error on our website, or by using invalid vouchers, or by manipulating our website, or by administration error, or by packing error.

We will take reasonable steps to ensure payment is made in full and we will not hesitate to start legal proceedings if necessary.

SECTION 15 - CONSUMER LEGAL RIGHT TO CANCEL (“COOLING OFF”)

If you are a Consumer, you may have the legal right to cancel this contract within 14 days of receiving the goods as further explained in the Annex at the end of this document. This right is not affected by any separate returns policy on our website.

However, there is no right to cancel contracts for the supply of customised goods, personalised goods, made to order goods or any goods made to your specifications. Our goods are generally customised, so in most cases, you won’t have the legal right to cancel your contract with us.

In any case, you lose the right to cancel contracts for any unsealed goods which are not suitable for return due to health protection or hygiene reasons.

For more information regarding the effects of cancellation, please see Section 27 below.

SECTION 16 - OUR RIGHT TO END THE CONTRACT

We are entitled to end this contract at any time including not sending you the goods if: (a) you or anyone on your behalf acts inappropriately towards us, our staff, our customers or any associated parties, or (b) we think that it is necessary to protect us, you, or others. You may be charged a restocking or cancellation fee in some circumstances.

SECTION 17 - RESTRICTIONS ON OUR LEGAL RESPONSIBILITY FOR GOODS – VERY IMPORTANT

Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees, agents or team members who have the right to enforce this agreement.

We are under a legal duty to supply goods that are in conformity with the contract. Nothing in our agreement affects your legal rights relating to goods that don’t conform with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.

We are not responsible for any loss or damage where: there is no breach of a legal duty owed to you by us; such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract); (and to the extent that) such loss or damage is your fault (user damage), for example by not complying with this agreement, mishandling your products, improper use of products; or such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business).

You will be responsible to us for any reasonably foreseeable loss or damage we suffer (including claims made by other people) resulting from your breach of this agreement.

SECTION 18 - THINGS WE CAN’T CONTROL

We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics, political conflicts, natural disasters etc.

SECTION 19 - TRANSFERRING THIS CONTRACT TO SOMEONE ELSE

We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.

SECTION 20 - YOUR PERSONAL INFORMATION – SEE OUR PRIVACY POLICY

You agree that we can deal with your personal information in accordance with our Privacy Policy. Our privacy policy is subject to change without notice.

SECTION 21 - ENGLISH LAW AND COURTS

These terms and conditions are under English law and any disputes will be decided only by the courts of the United Kingdom. You will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a consumer to rely on such mandatory provisions of local law.

SECTION 22- GENERAL BUT IMPORTANT INFORMATION

We may send all notices under this agreement by email to the most recent email address you have given us. You can send notices to our email address shown below. Headings used in this agreement are for your information and are not binding. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement will still apply. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. A person who is not a party to this agreement can’t enforce it unless the agreement says otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement makes any party an agent, employee or representative of the other.

SECTION 23 - COMPLAINTS

If you have any complaints, please contact us via the contact details shown below.

SECTION 24 - INFORMATION ABOUT US

Company name: Silicone Ltd

Trading name: “Silicone Lovers”

Country of incorporation: England and Wales

Registered number: 12645795

Registered address: Kemp House, 152-160 City Road, London, EC1V 2NX, England.

Email: [email protected]

ANNEX

SECTION 25 - YOUR LEGAL RIGHT TO CANCEL THIS CONTRACT (“COOLING OFF”)

The following applies if you have the legal right to cancel this contract. As explained above, this does not apply to customised goods.

SECTION 26 - RIGHT TO CANCEL

You have the right to cancel this contract within 14 days without giving any reason for any product, with the exception of made-to-order goods, personalised goods or customised goods.

The cancellation period will expire after 14 days from the day:

on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or
in the case of multiple goods ordered by you in one order and delivered separately: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise your right to cancel, you must inform us (Silicone Ltd. of Kemp House, 152-160 City Road, London, EC1V 2NX, England, Email Address: [email protected]) of your decision to cancel this contract by a clear statement (e.g. a letter or statement sent by post or e-mail).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

SECTION 27 - EFFECTS OF CANCELATION

If you cancel this contract before your product has been shipped, we will reimburse you for all payments received from you in full. There will not be any cancellation fees to pay.

If you want to cancel this contract after your product has been shipped, you will be responsible for return shipping costs. We may reimburse payments received from you, minus an amount sufficient to cover the actual losses that directly result from your cancellation (e.g. large-item shipping and administration costs).

We may also make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you or any other third party.

We may make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied.

We may make the reimbursement using the same means of payment as you used for the initial transaction unless we have expressly agreed otherwise.

You shall send back the goods or hand them over to us at our given address (please contact us at [email protected] for our return address) without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Please do not send goods to our registered office address displayed above.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

SECTION 28 - ACCEPTING THE GOODS

By unsealing, fully unboxing, using, cleaning, tampering with, damaging, or altering the product in any way, you acknowledge and accept the product. These actions indicate your acceptance and will void any claims of damage or defect, as well as any attempts to reverse payment. It is essential to report any concerns about the product's condition before taking any of these actions.

Our products are susceptible to contamination by hair, dirt, and other unhygienic substances if placed on surfaces like beds or floors. Such contamination compromises the product's integrity and cleanliness, rendering it unsellable and unsuitable for return.

Policy Version 1.2
Effective Date: 28/02/2022